Terms of Service

1. Agreement to Terms

By accessing our website, making a reservation, or staying at Triple 9 Apartments, you agree to be bound by these Terms of Service. If you do not agree with any provision, you may not use our services. We reserve the right to modify these terms at any time, with changes effective immediately upon posting.

These terms apply to all reservations made directly through our website, via phone, email, or through third-party booking platforms. In case of conflict between these terms and terms from a third-party platform, our terms shall take precedence.

2. Reservations

2.1 Eligibility

To make a reservation, you must be at least 18 years old and legally capable of entering into a binding contract. You represent and warrant that all information provided during booking is accurate and truthful.

2.2 Reservation Confirmation

A reservation is confirmed when you receive written confirmation (via email) from Triple 9 Apartments. Confirmation includes booking details, guest names, check-in/check-out dates, accommodation type, and total charges.

2.3 Guest Information

All guests must be registered in the reservation. Additional unregistered guests are not permitted. Each guest is responsible for understanding and adhering to these terms and our house rules.

2.4 Reservation Validity

Reservations are held for 24 hours without deposit. To secure your booking beyond this period, payment must be received. If payment is not received within the specified timeframe, your reservation may be released and made available to other guests.

3. Payment Terms

3.1 Accepted Payment Methods

We accept the following payment methods:

• Mastercard
• Visa

3.2 Pricing & Charges

The nightly rate is clearly displayed before booking confirmation. The total price includes:

• Accommodation for the specified dates
• Basic amenities (utilities, WiFi, housekeeping)
• Applicable taxes and service charges

Additional charges may apply for:

• Extra guests beyond occupancy limits
• Extended checkout or late fees
• Damage to property
• Cleaning fees for excessive dirt or damage

3.3 Payment Schedule

Payment terms are as follows:

• For stays under 7 days: Full payment due at booking
• For stays 7-30 days: 50% deposit at booking, balance due 7 days before arrival
• For stays over 30 days: Payment terms negotiable (contact us)

3.4 Currency & Exchange Rates

Rates are displayed in Nigerian Naira (₦). If paying in foreign currency, exchange rates are applied at the time of transaction. The guest bears responsibility for any currency conversion fees charged by their bank.

3.5 Security & Fraud

We employ industry-standard security measures to protect your payment information. All transactions are encrypted and processed securely. We reserve the right to decline any transaction suspected of fraud or unauthorized use.

4. Cancellation & Refund Policy

4.1 Cancellation Deadlines

Cancellations must be made in writing (email or WhatsApp). The refund amount depends on when you cancel:

• 30+ days before arrival: Full refund minus 5% administrative fee
• 15-29 days before arrival: 50% refund
• 8-14 days before arrival: 25% refund
• 1-7 days before arrival: No refund
• After check-in: No refund

4.2 Non-Refundable Bookings

Some promotional rates or special offers may be marked as non-refundable. These will be clearly indicated during booking. Non-refundable bookings cannot be cancelled for a refund.

4.3 Refund Processing

Approved refunds will be processed within 14 business days to the original payment method. Refund timing may be affected by your financial institution's processing times.

4.4 Changes to Dates

If you need to change your reservation dates, contact us as soon as possible. Changes are subject to availability and may incur additional fees. Rescheduling is treated as a new booking.

4.5 Exceptional Circumstances

In exceptional circumstances (force majeure, natural disasters, government restrictions), we may provide credits for future bookings rather than refunds. Contact us to discuss options.

5. Guest Conduct & Responsibilities

5.1 Legal Compliance

Guests must comply with all applicable local, state, and national laws. Any illegal activities will result in immediate eviction without refund and may be reported to authorities.

5.2 Respectful Behavior

Guests are expected to treat our staff, other guests, and the property with respect. Harassment, discriminatory behavior, or violence will not be tolerated and may result in eviction.

5.3 Noise & Disturbances

Excessive noise, loud music, or parties are prohibited. Quiet hours are from 10 PM to 8 AM. Neighbors' peace and comfort must be respected. Violations may result in eviction.

5.4 Pets

No pets or service animals are allowed at Triple 9 Apartments.

5.5 Prohibited Activities

The following activities are strictly prohibited:

• Smoking or use of tobacco products indoors
• Use of illegal drugs or controlled substances
• Alcohol consumption in common areas (except designated areas)
• Unauthorized parties or gatherings
• Commercial activities or short-term subletting
• Cooking with open flames (grilling) indoors

5.6 Occupancy & Children

Each suite has a maximum occupancy limit specified at booking. Exceeding this limit is not permitted. Extra guests require additional fees and prior written approval. Children are welcome at Triple 9 Apartments.

6. House Rules

• Cleanliness: Keep the accommodation clean and tidy. Excessive dirt may incur cleaning charges.
• WiFi & Utilities: Reasonable use of internet and utilities is expected. Excessive bandwidth usage is prohibited.
• Parking: Use designated parking areas only. Unauthorized parking may result in towing at guest's expense.
• Keys & Access: Do not duplicate or share keys. Lost keys will incur a replacement fee.
• Furnishings: Do not rearrange, remove, or damage furniture and fixtures.
• Appliances: Use all appliances according to provided instructions. Damage from misuse is the guest's responsibility.
• Guest Guests: Overnight visitors must be approved and registered. Maximum of 2 additional guests per night.
• Checkouts: Rooms must be vacated by 11 AM on checkout day unless extended checkout is arranged.

7. Check-in & Check-out

7.1 Check-in

Check-in is available starting at 3:00 PM on your arrival date and is available anytime thereafter. Early check-in is available upon request and availability (may incur additional fees). You will receive check-in instructions 24 hours before arrival. Front desk staff will greet you on arrival at the property.

7.2 Check-out

Check-out is before noon on your departure date. Contactless check-out is available. Late checkout may be available upon request. Contact us for rates and availability, as additional fees apply.

7.3 Access Method

Our staffed front desk is available to assist with check-in, check-out, and any questions during your stay.

7.4 Key Return & Inspection

All keys must be returned at checkout. The property will be inspected for damage. You will receive a checkout summary and any applicable charges within 24 hours.

8. Damage & Liability

8.1 Damage Responsibility

Guests are liable for any damage to the property caused during their stay. This includes:

• Broken windows, mirrors, or glass
• Damaged furniture or fixtures
• Stains, marks, or burns on fabrics
• Damaged appliances or equipment
• Structural damage or holes in walls

8.2 Damage Charges

Repair or replacement costs will be charged to the guest. The amount depends on the extent of damage and cost to repair/replace items. You will receive an itemized damage report.

8.3 Security Deposit

A security deposit may be required for longer stays or certain bookings. This deposit is refunded within 5 business days of checkout if no damage is found.

8.4 Accidental Damage

Accidental damage should be reported immediately to management. Undisclosed or intentional damage may result in additional charges and potential legal action.

9. Privacy & Security

9.1 Privacy During Stay

We respect your privacy. Staff will enter the accommodation only for scheduled cleaning (with notice) or emergencies. Your belongings are your responsibility. Triple 9 Apartments is not liable for theft or loss of personal items.

9.2 Security Measures

We employ 24/7 security, CCTV in common areas, and secure locks. However, we recommend securing valuables in the provided safe or with management.

9.3 Data Protection

Your personal data is protected according to our Privacy Policy. We do not share guest information with third parties except as required by law or for service provision.

10. Limitation of Liability

10.1 No Liability for:

Triple 9 Apartments is not liable for:

• Loss, theft, or damage to personal belongings
• Injury or illness during your stay (except due to our gross negligence)
• Service interruptions (power cuts, water shortages, internet outages)
• Delays or cancellations due to force majeure events
• Third-party actions or criminal acts by non-staff persons
• Loss of business opportunities or earnings

10.2 Indemnification

You agree to indemnify and hold harmless Triple 9 Apartments, its owners, staff, and agents from any claims, damages, or liabilities arising from your violation of these terms or illegal conduct.

11. Dispute Resolution

11.1 Good Faith Resolution

In case of disputes, we encourage good faith negotiation. Contact management with detailed information about the issue within 30 days of checkout.

11.2 Jurisdiction

These terms are governed by Nigerian law. Any legal action must be filed in courts of jurisdiction in Abuja, Nigeria.

11.3 Mediation

Before pursuing legal action, parties agree to attempt mediation through a neutral third party.

12. Changes & Termination

12.1 Right to Refuse Service

Triple 9 Apartments reserves the right to refuse service to any person who violates these terms, engages in illegal activities, or poses a threat to other guests or staff.

12.2 Immediate Eviction

We reserve the right to immediately evict guests without refund for:

• Illegal activities
• Threatening, abusive, or violent behavior
• Repeated violation of house rules
• Unauthorized occupants
• Excessive noise or disturbance

12.3 Policy Updates

We may update these terms at any time. Significant changes will be communicated via email or posted on our website. Continued use of services indicates acceptance of updated terms.

13. Contact Us

For questions about these terms or to report violations: